oklaro Privacy Policy – How We Handle Your Personal Data

When you register for an account on oklaro, we collect personal information that is necessary to set up and manage your account, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals accurately and securely. During the identity verification process, we may request copies of government-issued identification documents to confirm that you meet the minimum age requirement and to comply with applicable regulations. When you use the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to ensure consistent and accurate assistance. We collect only the information that is genuinely needed to operate your account and fulfil our legal obligations — we do not collect data beyond what is necessary for these purposes. All information you provide is treated with strict confidentiality and stored using industry-standard security measures.

The personal data we collect is used primarily to create and maintain your oklaro account, process financial transactions, verify your identity, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential to the operation of your account and cannot be opted out of while your account remains active. Where you have given your consent, we may also send you promotional messages about bonuses, new games, and special offers available to players in the Philippines; you can withdraw this consent at any time by contacting our support team. Technical and usage data is analysed in aggregate to help us understand how players interact with the platform, identify areas for improvement, and ensure that our games and features perform reliably across different devices and network conditions. We may use your information to detect and prevent fraudulent activity, money laundering, underage gambling, and other conduct that violates our Terms and Conditions or applicable law. Your data is never used to make fully automated decisions that produce significant legal effects without human oversight. Any use of your data beyond the purposes described in this policy will only occur with your explicit consent or as required by law.

oklaro does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. These third-party partners are not permitted to use your data for any purpose other than the service they provide to us. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If oklaro undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify you of any material change to how your data is shared as soon as reasonably practicable. At no point will your data be disclosed to any party in a manner that is inconsistent with this Privacy Policy or applicable Philippine data protection law.

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view your information. Despite these measures, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your oklaro account and to keep your login credentials confidential at all times. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law, regulatory obligations, or legitimate business purposes such as resolving disputes or enforcing our agreements. When your data is no longer required for these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you request the deletion of your account, we will process that request in line with our legal obligations, which may mean that certain records are retained for a defined period even after account closure. You will be informed of any retention requirements that apply to your specific data at the time of your request. Our security practices are reviewed and updated regularly to keep pace with evolving threats and industry standards.

As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections where that data is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to or restrict certain types of processing, and to withdraw any consent you have previously given for optional communications such as promotional messages. To exercise any of these rights, please contact our support team directly — we will respond to your request within a reasonable timeframe and in accordance with applicable data protection obligations. If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will investigate any complaint thoroughly and transparently. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features, and the most current version will always be available on this page. Continued use of the oklaro platform after any update constitutes your acceptance of the revised policy.